Client Partner
M
MediaRadarAdvertising intelligence
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2-5+ years in account management at a SaaS company, or equivalent experience leading account strategy
- Required Skills
- SalesforceClient relationship management
Requirements
- Have 2-5+ years of account management experience at a SaaS company, or equivalent experience leading account strategy.
- Have experience establishing and growing senior- and executive-level client relationships, including with CMOs, CEOs, and SVPs.
- Demonstrate strong communication and presentation skills.
- Present organized, structured thinking for planning and execution.
- Have experience leading a $2M book of business and conducting commercial negotiations.
- Media buying and selling or advertising services experience is preferred, with buying-side experience preferred.
Responsibilities
- Manage account health and drive broader solution adoption across the organization.
- Coordinate Customer Success and Customer Support teams to address and resolve customer issues.
- Partner with Finance and Revenue Operations on accurate invoicing and timely payment.
- Coordinate new-client onboarding and handoff with Sales, and identify cross-selling opportunities.
- Share client feedback with Commercial leaders and Product teams to influence the product roadmap.
- Plan and manage renewals and price adjustments to meet or exceed account growth targets.
- Create business proposals and negotiate commercial terms.
- Collaborate with Marketing and Customer Success on targeted ABM and user outreach campaigns.
- Document client engagement and manage the renewal pipeline in Salesforce.com.
- Monitor media industry developments and product enhancements, and share industry learnings with the commercial team.
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