Senior Operations Manager, Luxury
New
A
AirbnbTravel and hospitality
Ce poste est situé au Canada et est admissible au télétravail. Ce poste exige que les personnes candidates résident au Canada.Full-TimeManager
SalaryCanada Annual Pay Range $122,000 — $128,000 CAD
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Job Details
- Experience
- Au moins 8 ans d'expérience dans la gestion de programmes ou d'opérations, les opérations de vente ou de revenus, ou les opérations de la chaîne d'approvisionnement dans un environnement interfonctionnel à forte croissance.
- Required Skills
- SQLData AnalysisSalesforceOperations ManagementBudget managementCross-functional collaboration
Requirements
- At least 8 years of experience in program or operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
- Demonstrated experience managing an end-to-end pipeline or funnel from design through steady-state operations.
- Experience managing budgets and holding vendors accountable.
- Strong analytical and problem-solving skills.
- Experience building dashboards and using data to make decisions.
- Advanced data analytics skills, such as SQL, are preferred.
- Deep hands-on Salesforce experience, including building dashboards and reports.
- Ability to diagnose and resolve pipeline or automation issues in Salesforce.
- Ability to execute with urgency and adapt quickly to changing priorities.
- Demonstrated experience working in a matrixed organization and building relationships across teams.
- Experience working cross-functionally with Sales, Product, and technical teams.
- Strong written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
- Strong organizational skills and attention to detail and quality.
Responsibilities
- Own and continuously improve end-to-end onboarding operations for new Airbnb Luxe listings.
- Develop and implement new property acquisition and onboarding approaches with Sales and other cross-functional teams.
- Identify gaps in tools and processes and build sustainable systems to replace manual workarounds.
- Manage program budgets and vendor relationships, including selecting external partners when needed.
- Lead shared programs with peer leads from planning through execution.
- Take on new projects as team priorities evolve.
- Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed.
- Track program metrics, identify causes of performance declines, and act on levers to get performance back on track.
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