Senior Operations Manager, Luxe
New
A
AirbnbTravel and hospitality
This position is Canada - Remote Eligible. This role requires candidates to be based in Canada.Full-TimeManager
SalaryCanada Annual Pay Range $122,000 — $128,000 CAD
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Job Details
- Experience
- 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
- Required Skills
- SQLSalesforceOperations ManagementData analytics
Requirements
- Have 8+ years of experience in program or operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
- Bring a proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation.
- Have experience with budget and vendor accountability.
- Demonstrate strong analytical and problem-solving skills, including building dashboards and using data to drive decisions.
- Have hands-on Salesforce experience, including building dashboards and reports and diagnosing and resolving pipeline or automation issues.
- Advanced data analytics skills, such as SQL, are preferred.
- Be able to adapt quickly to changing priorities and work with urgency to meet project goals.
- Have experience navigating a matrixed organization and building relationships across Sales, Product, and technical teams.
- Have excellent written and verbal communication skills and the judgment to represent the team in leadership settings.
- Bring strong organizational skills and attention to detail and quality.
Responsibilities
- Own and continuously improve end-to-end onboarding operations to meet business pace and quality requirements.
- Build and run new listing acquisition and onboarding approaches with Sales and other cross-functional teams.
- Identify and close tooling and process gaps, replacing manual workarounds with durable systems.
- Manage program budgets and vendor relationships, including selecting external partners as needed.
- Drive shared programs with peer leads from planning through execution.
- Represent the team in internal meetings, cross-functional forums, and leadership settings.
- Track program metrics, diagnose performance drivers, and take action to get programs back on track.
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