Director, Global Accounts
V
VantageRetail media
Toronto - RemoteFull-TimeDirector
SalaryAt least 200,000 CAD per year
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Job Details
- Required Skills
- Account Management
Requirements
- Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform.
- Experience managing managers and developing account leaders.
- A track record of net revenue retention, renewal, and upsell results across an enterprise portfolio.
- Commercial fluency with SOWs, pricing, and billing disputes.
- Experience as a member of a senior leadership team, including planning and budgeting for a function.
- Experience building capacity models, such as accounts per manager, account segmentation, and health scoring.
- Credibility with senior client stakeholders, including in difficult conversations.
- Working knowledge of retail media and commerce media platforms.
- Clear written and verbal communication to senior management.
- Ability to travel within North America and internationally, up to 50% of the time.
Responsibilities
- Own revenue growth across the existing client base, including an expansion and upsell plan and an NRR target for every account.
- Build strategic relationships with large accounts and act as executive sponsor during renewals, escalations, and negotiations.
- Set account strategy and playbooks, including account plans, QBR cadence, and renewal motions.
- Plan account coverage as the client portfolio grows.
- Lead, coach, and develop the account team.
- Forecast account team capacity and build the case for new hires.
- Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes.
- Partner with Client Success, Launch, AdOps, Product, and Engineering to align client needs with the roadmap and delivery.
- Report NRR, upsell, renewals, and client satisfaction to senior leadership.
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