Staff Technical Writer
New
G
Grafana LabsObservability software
Location: Canada (Remote)Full-TimeStaff
Salary145,000 - 178,000 CAD per year
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Job Details
- Required Skills
- GitKubernetesGitHub
Requirements
- Have experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples demonstrating technical depth.
- Have hands-on experience using AI tools and models in a writing workflow and be able to explain how you evaluate and verify their output.
- Have experience with docs-as-code, including command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs.
- Be able to set up, run, and troubleshoot software in technical environments, such as using the command line, containers, or Kubernetes, or be willing to learn quickly.
- Have experience collaborating with engineers and product managers to obtain accurate technical information.
- Have experience working remotely and asynchronously on a distributed team.
- Bring strong editing skills and judgment to assess content quality and accuracy.
- Be able to manage multiple projects independently and collaboratively.
- Bonus: Experience with observability, monitoring, cloud-native tooling, or contributing to open-source documentation.
Responsibilities
- Plan, research, write, and maintain documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning.
- Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance; verify AI output for accuracy.
- Contribute to shared AI workflows and improve or automate content creation and maintenance.
- Partner with engineers, product managers, and stakeholders to understand product requirements and turn technical details into clear, accurate content.
- Run software and follow documented procedures to test content and identify product or UX gaps.
- Use documentation analytics and user feedback to identify content gaps, prioritize work, and assess the impact of published content.
- Improve information architecture, voice, and consistency across documentation.
- Manage multiple projects and communicate when priorities or plans change.
- Mentor teammates and share practices that improve team work.
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