Staff Technical Writer
New
G
Grafana LabsObservability software
Remote | CanadaFull-TimeStaff
Salary145,000 - 178,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- GitKubernetesGitHub
Requirements
- Have experience writing or documenting enterprise or developer-facing software and provide a portfolio or writing samples showing technical depth.
- Have hands-on experience using AI tools and models in a writing workflow and be able to explain how you evaluate and verify their output.
- Have experience with docs-as-code, including command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs.
- Be able to set up, run, and troubleshoot software to verify documentation, using tools such as the command line, containers, or Kubernetes, or be willing to learn quickly.
- Have experience collaborating with engineers and product managers to obtain accurate technical information.
- Have experience working remotely and asynchronously on a distributed team.
- Bring strong editing judgment and the ability to assess content accuracy and quality.
- Be able to manage multiple projects independently and collaboratively.
- Bonus: Experience with observability, monitoring, cloud-native tooling, or open-source documentation.
Responsibilities
- Plan, research, write, and maintain product documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning.
- Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance.
- Contribute to shared AI workflows and improve or automate content creation and maintenance.
- Partner with engineers, product managers, and subject matter experts to turn technical details into accurate content.
- Run and test software, follow documented procedures, and flag product and UX gaps.
- Use documentation analytics and user feedback to identify content gaps, prioritize work, and assess shipped content.
- Improve documentation information architecture, voice, consistency, and discoverability.
- Manage multiple projects and communicate when priorities or plans change.
- Mentor teammates and share practices that improve team quality.
View Full Description & ApplyYou'll be redirected to the employer's site
