IT Services Intern
New
A
AmplifyEducation technology
Remote - United StatesInternshipEntry
Salary30 USD per hour
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Job Details
- Required Skills
- LinuxGoogle WorkspaceZendeskServiceNow
Requirements
- Be currently enrolled in an undergraduate degree program and returning to school in Fall 2027.
- Be available full-time from June 7 through August 13, 2027.
- Have knowledge of and interest in the K–12 education technology field.
- Have working knowledge of IT service management platforms such as ServiceNow, Jira Service Management, or Zendesk (preferred).
- Have exposure to Windows, macOS, and Linux environments, including basic system configuration and administration (preferred).
- Have a background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience (preferred).
- Have an interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations (preferred).
- Be comfortable with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms (preferred).
- Have strong written and verbal communication skills and the ability to synthesize information, identify themes, and communicate insights clearly.
- Have interpersonal and collaboration skills to work across technical and non-technical teams (preferred).
Responsibilities
- Manage help desk tickets and troubleshoot hardware, software, and network issues.
- Help identify recurring technical issues, inefficiencies, and service gaps.
- Assist with device provisioning, software deployment, and user account management.
- Support onboarding and offboarding workflows with cross-functional teams.
- Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides.
- Track IT assets, inventory records, and service requests.
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