Senior Services Engineer (B2Bi/CFT)
New
J
JobgetherEnterprise integration
Based in the United States, U.S. Eastern TimeFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 8 years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.
- Required Skills
- PythonServiceNow
Requirements
- At least 8 years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.
- Hands-on experience operating and troubleshooting mission-critical production applications at Level 2 and Level 3 support levels.
- Experience administering enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms.
- Practical knowledge of AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH.
- Experience with Linux/Unix, Windows, Oracle, SQL, and PostgreSQL; Kafka familiarity is an advantage.
- Strong understanding of TCP/IP, DNS, firewalls, VPNs, load balancers, proxies, reverse proxies, secure connectivity, and network traffic analysis.
- Knowledge of PKI, certificate lifecycle management, encryption, ciphers, identity and access controls, authentication, authorization, API security, and secrets management.
- Scripting and automation skills using Shell, Python, or PowerShell.
- Experience with incident, problem, change, service request, release, and major incident management; familiarity with ITIL and ServiceNow.
- Bachelor's or master's degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.
- Willingness to participate in a mandatory 24/7/365 on-call rotation, including nights, weekends, and holidays.
- Axway product familiarity, including B2Bi, TransferCFT, Sentinel, Secure Relay, and Event Router, is preferred.
Responsibilities
- Provide Level 2 and Level 3 support for production and non-production integration platforms.
- Manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities against SLAs and KPIs.
- Lead technical escalations and critical incident restoration, coordinate troubleshooting, and conduct post-incident reviews.
- Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols.
- Manage partner onboarding, connectivity validation, certificate exchanges, routing configuration, end-to-end testing, and file reprocessing.
- Administer integration, managed file transfer, gateway, monitoring, and event management platforms, including upgrades, patching, deployments, and configuration changes.
- Manage certificates, keys, trust stores, secrets, and tokens, and support operating systems, databases, messaging platforms, and hybrid infrastructure dependencies.
- Plan and execute disaster recovery, high availability, failover, recovery validation, and maintenance activities.
- Perform root cause analysis, implement corrective and preventive actions, and improve monitoring, automation, and capacity planning.
- Maintain operational documentation and runbooks, mentor junior engineers, and coordinate with customers, suppliers, vendors, and internal teams.
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