Technical Implementation Lead
New
J
JobgetherECommerce shipping
Listing location: Ireland; Workplace type: Remote; based in Ireland.Full-TimeLead
SalaryCompetitive remuneration: A generous compensation package reflecting experience and responsibilities.
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong written and verbal communication in English
- Experience
- At least five years of experience in technical implementation, solutions architecture, or a comparable technical customer-facing role, including enterprise SaaS implementations.
- Required Skills
- SQLRESTful APIsJSONPostman
Requirements
- At least five years of experience in technical implementation, solutions architecture, or a comparable customer-facing technical role, including enterprise SaaS implementations.
- Expert hands-on knowledge of REST APIs, webhooks, and integration patterns.
- Strong understanding of OAuth 2.0, single sign-on (SSO), and API keys.
- Proficiency with JSON, data mapping, and SQL.
- Practical experience using Postman or Insomnia to test and troubleshoot integrations.
- Ability to diagnose HTTP status codes, rate limits, error handling, retry mechanisms, and issues identified through system logs.
- Familiarity with integrations involving eCommerce platforms, ERP systems, warehouse management tools, and shipping services.
- Experience defining implementation scope, preparing Statements of Work, managing multiple projects, and handling pricing and change requests.
- Ability to communicate complex technical topics to technical and non-technical audiences, including senior decision-makers.
- Strong technical writing and documentation skills, with strong written and verbal communication in English.
- Ability to use AI tools productively and critically review generated outputs for accuracy, relevance, and clarity.
- Strong organisation and attention to detail in managing priorities, dependencies, risks, and delivery milestones.
- Additional advantages include Python or JavaScript, logistics or eCommerce experience, Shopify or Squarespace, and Celigo or Zapier integrations.
Responsibilities
- Lead technical discovery sessions with Enterprise and Strategic Sales teams, mapping customer eCommerce, ERP, OMS, and WMS systems.
- Assess customer requirements, technical constraints, data flows, and product compatibility to select an integration approach.
- Own solution architecture for implementations, including API endpoints, webhooks, authentication, data mapping, and integration patterns.
- Present technical recommendations and guide customers to solutions aligned with their requirements and platform capabilities.
- Define, prepare, and approve Statements of Work covering deliverables, go-live dates, forecast shipment volumes, and support arrangements.
- Troubleshoot customer and internal technical questions using Postman or Insomnia to investigate requests, responses, and logs.
- Lead technical kick-offs and ongoing discussions with customer engineering teams, technical contacts, and senior stakeholders.
- Manage concurrent implementations, tracking milestones, dependencies, risks, change requests, and progress through go-live and shipment migration.
- Own implementation escalations, develop recovery plans, and coordinate handovers to Customer Success and Support teams.
- Document custom integrations and reusable guidance, and communicate recurring product limitations to Product and Engineering.
View Full Description & ApplyYou'll be redirected to the employer's site
