Vice President, Client Services
New
U
Underscore MarketingLife sciences marketing
Remote-United StatesFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 12–15+ years of agency experience in client services, account management, or related roles; 8+ years of people leadership experience
- Required Skills
- NegotiationAccount ManagementClient relationship management
Requirements
- 12–15+ years of agency experience in client services, account management, or related roles.
- 8+ years of people leadership experience.
- Demonstrated success managing complex accounts and driving revenue growth.
- Deep expertise in client services, account management, and agency operations.
- Strong business acumen, including revenue, profitability, and forecasting management.
- Ability to translate client needs into actionable growth plans.
- Advanced relationship-building, client partnership, negotiation, upselling, and organic growth skills.
- Proven ability to lead, coach, and scale high-performing teams.
- Strong understanding of industry trends, market dynamics, and emerging technologies.
- Media and/or life sciences experience preferred.
- Willingness to travel as needed based on client requirements.
Responsibilities
- Lead account strategy across a portfolio of key and complex accounts to drive profitable growth and retention.
- Identify and execute organic growth opportunities, including upselling and cross-selling services.
- Oversee account planning, forecasting, performance tracking, financial health, and resource optimization.
- Build senior-level client relationships and serve as a trusted advisor in strategic discussions and negotiations.
- Anticipate client needs and deliver proactive, insight-driven recommendations.
- Partner with media, strategy, operations, and other internal teams to align execution and improve client delivery.
- Lead, mentor, and develop the Client Services team; manage talent plans, performance expectations, coaching, and career development.
- Recruit and onboard talent and contribute to new business research, strategy development, and pitch support.
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