Implementation Specialist
New
S
SmartsheetSaaS work management
Remote Eligible - Costa RicaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementProblem Solving
Requirements
- Bring experience in client-facing roles working with multiple clients simultaneously.
- Have hands-on experience configuring, customizing, and implementing SaaS applications.
- Demonstrate experience leveraging AI tools to improve outcome efficiencies.
- Apply project management skills in timeline management, scope management, and project execution.
- Manage customer expectations and resolve scope conflicts.
- Use problem-solving skills and resolve risks.
- Explain technical subjects to non-technical end-user personnel.
- Demonstrate strong time management, adaptability, and resourcefulness.
- Hold a bachelor’s degree or have an equivalent combination of relevant work experience and education (minimum 2 years).
- Be willing to travel periodically, up to 10%, based on customer and business needs.
Responsibilities
- Lead multiple concurrent engagements implementing Smartsheet across client industries and use cases.
- Collaborate with customer stakeholders to manage timelines, scope, and change requests.
- Design, demonstrate, and build Smartsheet solutions for customer business needs.
- Maintain deep technical knowledge of Smartsheet, including premium products.
- Identify product and services expansion opportunities within customers’ user bases.
- Advise customers on Smartsheet platform best practices and capabilities at scale.
- Meet or exceed role-aligned KPI targets.
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