Implementation Specialist
New
S
SmartsheetSaaS work management
Remote Eligible - Costa RicaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
- Required Skills
- Project ManagementProblem Solving
Requirements
- Have a bachelor’s degree or an equivalent combination of relevant work experience and education (minimum 2 years).
- Have hands-on experience configuring, customizing, and implementing SaaS applications.
- Have experience in client-facing roles working with multiple clients simultaneously.
- Demonstrate project management skills, including timeline management, scope management, and project execution.
- Be able to manage customer expectations and resolve scope conflicts.
- Demonstrate problem-solving, risk-resolution, and information-gathering skills.
- Be able to explain technical subjects to non-technical end users.
- Demonstrate experience using AI tools to improve outcome efficiencies.
- Have strong time-management skills and be a motivated, resourceful team player.
- Be willing to travel periodically, up to 10%, based on customer and business needs.
Responsibilities
- Lead multiple concurrent engagements implementing Smartsheet across different industries and use cases.
- Collaborate with customer stakeholders to drive timelines, manage scope, and handle change requests.
- Design, demonstrate, and build Smartsheet solutions for new and existing customer business needs.
- Maintain deep technical knowledge of Smartsheet, including premium products.
- Identify product and services expansion opportunities with customers’ user bases.
- Advise customers on Smartsheet platform best practices and capabilities at scale.
- Meet or exceed key performance indicator targets aligned to the role.
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