Clinical Operations Senior Manager
H
Hey JaneVirtual reproductive healthcare
Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.Full-TimeManager
Salary$150,000 + standard equity
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Job Details
- Experience
- 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role
- Required Skills
- EHRData analytics
Requirements
- Have 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role.
- Bring experience in a startup or fast-growing environment, ideally.
- Turn ambiguous priorities into a clear working plan and keep it on track over time.
- Be comfortable working across scheduling, EHR, and other clinical operations systems.
- Be able to pick up new tools quickly, including AI and data and analytics tools.
- Translate company-level priorities, including OKRs and quarterly plans, into executable team plans.
- Distinguish operational decisions from clinical decisions that belong to others.
- Build strategy, structure, and playbooks while delegating day-to-day execution where appropriate.
- Partner effectively with Product, clinical leadership, and other experts.
- Take accountability when issues arise and build systems to identify problems early.
- Build operational structure that can support work across states with different licensing and coverage constraints.
Responsibilities
- Own the Clinical Operations quarterly roadmap and translate company and clinical priorities into a plan with predictable progress updates.
- Partner on care-model scaling projects and capacity-model support, validating and iterating on clinic staffing and capacity-planning assumptions.
- Build and own the operational escalation playbook for on-call, scheduling, and day-to-day operational issues.
- Help design clinical payroll processes.
- Own licensing and credentialing prioritization.
- Own the SOP library and audit and review process, and keep cross-team training materials current.
- Coordinate feature launches so clinic-facing changes are clearly communicated to staff.
- Partner with Clinic leadership to recruit, hire, and retain clinical team members.
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