- Answer patient questions about treatment, logistics, and next steps.
- Troubleshoot patient concerns related to shipping, refunds, scheduling, and care coordination.
- Track patients through their care journey and ensure timely follow-up.
- Check, document, and report insurance eligibility information.
- Maintain accurate documentation within the EMR while adhering to HIPAA and privacy standards.
- Balance multiple priorities and communicate reliably with patients and teammates.
Problem SolvingHIPAA