Collision Repair Specialist II
W
WheelsCollision repair
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
SalaryThe base salary range for this position is listed above. $51,000-$71,400. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.
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Job Details
- Experience
- A minimum of five years’ automobile adjusting or appraising experience
- Required Skills
- Microsoft Office
Requirements
- Have a minimum of five years’ automobile adjusting or appraising experience.
- Maintain I-CAR Platinum Certification annually.
- Demonstrate working knowledge of MAP and Collision procedures and systems.
- Have a basic understanding of individual client parameters.
- Have thorough knowledge of automotive body repair and collision repair within fleet management.
- Understand Driver Services and Network Management MAP and Collision functions.
- Be proficient in Windows and Microsoft Office.
- Have PC familiarity, including Windows, ADP estimating systems, and other Wheels-supported systems.
- Demonstrate problem-solving, negotiation, customer service, and conflict-resolution skills.
- Work full-time Monday through Friday.
Responsibilities
- Review and authorize collision repairs and repair recommendations on behalf of Wheels clients.
- Review and approve high-dollar repair estimates using I-CAR repair resources and Mitchell and CCC crash guides.
- Negotiate repair costs to published fleet prices or pre-negotiated Wheels Network rates and times.
- Issue and verify purchase orders, and approve repairs based on mileage, time in service, repair history, and client parameters.
- Handle complex technical issues involving engine, axle, and transmission repairs, restraint systems, frame and subframe repair, drivability, and electrical diagnostics.
- Follow up promptly on higher-dollar repairs and ensure follow-up on down vehicles within 24 hours.
- Assist with file assignments, difficult files, client fleet approval inboxes, and coaching or training for other repair specialists.
- Discuss repair irregularities with clients and shops, and answer repair-related questions from drivers and other departments.
- Provide shop-performance details to Network Management.
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