Supervisor, Pharmacy Quality
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LumiceraSpecialty pharmacy
Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, M-F 8am to 5pm CSTFull-TimeManager
SalaryUSD $54,236.41 - USD $64,567.05 /Yr. STAR Bonus % (At Risk Maximum) 10.00
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Job Details
- Experience
- Minimum associate degree or at least 2 years relevant experience
- Required Skills
- Data AnalysisCustomer serviceCompliance
Requirements
- Have a minimum associate degree or at least 2 years of relevant experience.
- Have supervisory experience or experience as a quality analyst.
- Have experience using data to make assessments and derive recommendations that impact change.
- Have experience developing and executing improvements.
- Demonstrate excellence in a customer service role.
- Participate in, adhere to, and support compliance program objectives.
- Interact cooperatively and respectfully with other employees.
Responsibilities
- Recommend specialty pharmacy quality metrics, benchmarks, action plans, and supporting data analysis.
- Request, review, and assess quality monitoring data routinely.
- Monitor internal and external customer insights and evaluate the performance of quality analysts and pharmacy personnel.
- Track, trend, and analyze escalations and data outliers to identify root causes and improvements.
- Manage a calibration process to ensure consistency across participants in the Quality Management Program.
- Facilitate improvements, including writing business requirements and testing enhancements.
- Present data-based assessments of current state and recommendations to leadership.
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