Real Estate Coordinator (Contact Call Center)
C
Compass International HoldingsResidential real estate
100% remote from any location in the United States, Monday-Friday 9:00am - 6:00pm Eastern TimeFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Bilingual English-Spanish speakers preferred
- Experience
- 2-3 years business experience preferred
- Required Skills
- Customer serviceWritten communicationMultitaskingVerbal communication
Requirements
- High school diploma required.
- 2-3 years of business experience preferred.
- Some college preferred.
- Customer service experience preferred, including retail, financial services, or call center experience.
- Real estate knowledge preferred, including home purchase, sale, or mortgage.
- Bilingual English-Spanish speakers preferred.
- Digital literacy and ability to navigate multiple systems.
- Strong interpersonal, verbal, and written communication skills.
- Strong attention to detail.
- Planning and organization skills, with the ability to multitask in a fast-paced environment.
- Ability to relate to customers professionally and courteously.
- Regular and consistent attendance and punctuality.
Responsibilities
- Maintain a caseload of 375-600 files and manage multiple clients and program details.
- Convert leads into sales through close contact and problem-solving throughout the home buying and selling lifecycle.
- Educate new customers about program benefits and reward eligibility.
- Identify each customer's real estate needs and tailor an appropriate solution.
- Advocate for customers throughout their real estate transactions.
- Liaise between customers and real estate agents to support excellent service.
- Handle a high volume of calls, emails, and texts, and proactively follow up at key touchpoints.
- Manage escalations professionally and follow client-specific call-flow policies.
- Achieve customer enrollment, referral placement, sale closing, and program satisfaction metrics.
- Facilitate cross-selling of mortgage and ancillary services as needed.
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