Healthcare Contact Center Agent
G
Gainwell TechnologiesHealthcare contact center
Remote US; Source API remote eligibility restrictions: United States, Monday - Friday between 7am to 6pm EasternFull-TimeJunior
Salary27,200 - 38,900 USD per year
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Job Details
- Experience
- 2 or more years of customer service experience in any industry
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceWritten communication
Requirements
- Have 2 or more years of customer service experience in any industry.
- Have knowledge of basic help desk software, computer software, and Microsoft Office applications.
- Use problem-solving skills to bring inquiries to effective resolution.
- Have customer service skills, including written and oral communication to respond to inquiries professionally.
- Understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
- Be available for a designated 8.5-hour shift Monday through Friday between 7am and 6pm Eastern.
- Be able to remain in a stationary position for extended periods while using a computer and telephone headset.
- Be able to operate standard office equipment, including a computer, keyboard, mouse, and telephone.
Responsibilities
- Provide knowledgeable responses to basic client questions and elevate more complex cases to appropriate staff.
- Solve client problems, update account histories, and follow up to confirm inquiries or requests are resolved.
- Adhere to client SLAs and consistently meet production targets.
- Collaborate with team members, management, and clients to resolve client inquiries.
- Cross-train new resources in customer service processes.
- Review and recommend changes to procedures and workflow to process client inquiries more efficiently.
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