Financial Aid Contact Center Agent I
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Liberty UniversityHigher education, financial aid
Source API remote eligibility restrictions: United StatesFull-TimeEntry
Salary17.31 - 20.19 USD per year
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Job Details
- Languages
- Fluent in Spanish or American Sign Language
- Required Skills
- SharePointMicrosoft ExcelCustomer service
Requirements
- Be able to work a flexible schedule that may include days, evenings, and weekends.
- Have excellent, detail-oriented communication, arithmetic, and organizational skills.
- Be able to use a calculator and computer, including Microsoft Word, Excel, and Outlook.
- Demonstrate customer service skills and provide accurate, timely support to students and staff.
- Be able to problem-solve and provide practical information and options to customers.
- Adhere to federal, state, and institutional policy and compliance requirements, including confidentiality and recordkeeping requirements.
- Be able to pass Banner and training tests.
- Preferred: bachelor’s degree.
- Preferred: ability to use Microsoft SharePoint, Bizflow, and Banner.
- Preferred: financial aid experience and knowledge of aid programs and processes, including federal and state aid programs.
- Preferred: experience in student development, student affairs, or academic affairs.
- Preferred: fluency in Spanish or American Sign Language.
Responsibilities
- Answer students’ questions about financial aid status by phone, live chat, and email.
- Make outbound calls to provide students with updated financial aid information.
- Maintain updated and accurate information on each account.
- Complete SharePoints and follow up with students.
- Work on special projects.
- Attend scheduled training events and stay current on financial aid topics.
- Provide accurate and timely support to students and staff while following confidentiality and recordkeeping requirements.
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