Student Accounts Contact Center Agent I

Liberty UniversityStudent financial services

Source API remote eligibility restrictions: United StatesFull-TimeEntry

Salary17.31 - 20.19 USD per year

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Job Details

Be able to work a flexible schedule that may include days, evenings, and weekends.
Demonstrate excellent, detail-oriented communication, arithmetic, and organizational skills.
Be able to use a calculator and computer, including Microsoft Word, Excel, and Outlook.
Provide accurate and timely customer service to students and staff.
Adhere to federal, state, and institutional policy and compliance requirements, including confidentiality and recordkeeping requirements.
Demonstrate problem-solving ability and judgment for routine and complex issues.
Be able to pass Banner and training tests.
Preferred: bachelor's degree.
Preferred: ability to use SharePoint, Bizflow, and Banner.
Preferred: financial aid experience and knowledge of aid programs and processes.
Preferred: knowledge of federal and state aid programs, including PELL, FSEOG, FWS, FDLP, VTAG, vocational rehabilitation, institutional aid and scholarships, veterans/military benefits, and outside aid.
Preferred: experience in student development, student affairs, or academic affairs.
Preferred: fluency in Spanish or American Sign Language.

Serve as a primary contact for students by phone, live chat, and email regarding financial aid status.
Make proactive outbound calls to provide students with updated financial aid information.
Maintain updated and accurate information on each account handled.
Complete SharePoints and follow up with students.
Work on special projects.
Attend scheduled training events to stay current on financial aid topics.
Provide accurate and timely support to students and staff while following confidentiality and recordkeeping requirements.

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