Senior ServiceNow Business Analyst
L
LightFeatherFederal IT
Location: United States; Fully Remote (EST hours), EST hoursFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- JiraServiceNowAzure DevOps
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, including at least 3 years dedicated to the ServiceNow platform.
- Proven experience in federal contracting, including DoD, DHS, or civilian agencies.
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow, such as ITOM, HRSD, SPM, ITAM, or custom applications.
- Experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, LucidChart, or similar process-mapping tools.
- ServiceNow Certified System Administrator (CSA) certification is required.
- ITIL v4 Foundation or higher is preferred.
- PMP or Agile certifications such as CSM or SAFe PO/PM are preferred.
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned with agency mission goals.
- Translate business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
- Collaborate with the Agile Coach to design and distribute Agile processes and standard operating procedures for ServiceNow delivery teams.
- Review user stories and requirements for accuracy, completeness, and ambiguity, and ensure they meet the Definition of Ready.
- Guide and mentor junior developers and analysts on business context, federal domain constraints, and ServiceNow best practices.
- Review functional designs and test scripts, and develop process maps, workflows, and data models.
- Advise government stakeholders on ServiceNow best practices and collaborate with System Architects on technically feasible designs.
- Ensure solution designs adhere to Section 508 accessibility requirements and FISMA/NIST security controls.
- Develop and execute UAT plans, create test scripts, coordinate testing sessions, and prepare SOPs, user guides, and training decks.
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