Operations Standards Manager
New
J
JobgetherLong-term care
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience in operations, business process improvement, change management, or a related field.
- Required Skills
- Project CoordinationChange ManagementProcess improvement
Requirements
- At least 5 years of experience in operations, business process improvement, change management, or a related field.
- Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or a related discipline.
- Previous leadership or supervisory experience.
- Ability to develop clear, accurate SOPs, workflows, job aids, and operational documentation for diverse audiences.
- Strong organizational and project coordination skills, including managing multiple initiatives and deadlines.
- Experience coordinating cross-functional initiatives and facilitating stakeholder alignment.
- Ability to assess operational impacts, identify process gaps, and implement sustainable improvements.
- Analytical and problem-solving skills, including interpreting performance metrics, audit results, and user feedback.
- Strong written and verbal communication skills focused on documentation quality, collaboration, and change adoption.
Responsibilities
- Lead the development, maintenance, and governance of SOPs, job aids, process maps, and reference materials.
- Assess documentation requirements, identify gaps, and maintain alignment with regulations, business rules, policies, and system updates.
- Coordinate operational impact assessments and readiness activities for business, technology, compliance, and market changes.
- Develop communications, training resources, and documentation updates to support adoption of revised processes.
- Facilitate stakeholder alignment, operational approvals, and change governance, including Change Advisory Board meetings.
- Partner with IT, Operations, and Training teams on system enhancements, implementations, testing, workflow design, and operational readiness.
- Identify and implement process improvements using operational data, audit findings, user feedback, and business insights.
- Monitor compliance with operational standards, coordinate corrective actions, and oversee performance dashboards and key metrics.
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