Global Case Manager
New
J
JobgetherGlobal immigration
Based in the United States; Full-time, remote work arrangement within the United States.Full-TimeManager
Salary$80,000–$110,000 per year; Equity offering as part of the compensation package.
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Job Details
- Experience
- At least 5 years of corporate immigration experience outside the United States
Requirements
- Have at least 5 years of corporate immigration experience outside the United States at an immigration law firm, service provider, or in-house corporate function.
- Have hands-on experience managing immigration cases across multiple jurisdictions, including work permits and permanent residence applications.
- Have a proven ability to deliver against service-level agreements (SLAs) and key performance indicators (KPIs) in high-volume enterprise immigration programs.
- Have experience coordinating and managing external immigration network partners, vendors, or service providers.
- Bring strong communication and stakeholder management skills for working with HR, Global Mobility, Talent Acquisition, and Legal teams, including under escalation pressure.
- Have strong organizational skills and attention to detail when managing concurrent cases, complex documentation, and competing deadlines.
- Have problem-solving skills and the ability to work independently in a changing regulatory environment.
- Bring a proactive, improvement-oriented mindset and interest in building scalable processes.
- In-depth knowledge of major enterprise immigration markets, such as the United Kingdom, Canada, Germany, India, Singapore, or Australia, is an advantage.
- Experience on both the immigration service-provider and in-house global mobility sides is a plus.
- Familiarity with business traveler compliance, permit-expiry tracking programs, or U.S. immigration in relation to global assignments is beneficial.
Responsibilities
- Manage global immigration cases from initiation through completion across multiple jurisdictions, meeting contractual service-level agreements and agreed deadlines.
- Assess eligibility, develop case strategies, and communicate processing timelines and requirements to clients and assignees.
- Serve as the primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholders; provide updates and resolve escalations.
- Coordinate external immigration partners and service providers, monitoring performance, timelines, quality, and compliance.
- Monitor regulatory changes across assigned jurisdictions and translate relevant developments into practical client guidance.
- Maintain case records, documentation, milestones, and status updates in the case management platform.
- Manage a high-volume portfolio, identify risks and delays, and keep stakeholders informed of case progress.
- Improve workflows, templates, and operational processes, including automation opportunities.
- Contribute to scalable global immigration operations and consistent service standards.
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