Partner Relationship Manager
New
J
JobgetherSaaS finance automation
Based in Canada, flexibility to collaborate across time zones when requiredFull-TimeManager
SalaryEstimated base salary starting at $115,000 USD
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Job Details
- Experience
- At least 3 years of experience in a partner-facing role
- Required Skills
- Stakeholder managementSaaS
Requirements
- At least 3 years of experience in a partner-facing role.
- Demonstrated ability to manage and develop business relationships.
- Ability to build trust, strengthen engagement, and proactively improve partner relationships.
- Strong stakeholder management skills and ability to balance competing priorities across multiple teams.
- Excellent communication skills and a professional approach to resolving issues and managing expectations.
- Experience in SaaS or B2B technology environments.
- Based in North America, with flexibility to collaborate across time zones when required.
- Strong organizational skills and attention to detail when managing partner records, performance reviews, and ongoing activities.
- Proactive, solutions-oriented approach to identifying risks, coordinating responses, and following issues through to resolution.
- Preferred: Experience with accounts payable automation, procure-to-pay (P2P), or spend management solutions.
- Preferred: Background in channel partnerships, strategic alliances, or partner ecosystem management.
- Preferred: Familiarity with CRM platforms or partner relationship management tools.
Responsibilities
- Manage day-to-day relationships with a portfolio of North American partners as their primary contact and point of coordination.
- Monitor partner satisfaction, engagement, performance, and relationship development.
- Coordinate with sales, customer support, and professional services teams to provide partners with timely assistance and resources.
- Identify emerging concerns, respond to partner issues, and coordinate solutions before challenges escalate.
- Prepare and conduct partner performance reviews, documenting results, opportunities, and areas for improvement.
- Maintain accurate partner records, activity logs, and relationship updates.
- Support onboarding for new partners joining the North American ecosystem.
- Build stakeholder relationships and maintain clear communication across internal teams and external partners.
- Manage operational relationship activities and support consistent partner engagement.
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