Category Vendor Manager
New
J
JobgetherClinical research
Based in Brazil, geographically distributed teams across multiple time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Proficiency in English
- Experience
- At least three years of experience in vendor management
- Required Skills
- SalesforceMicrosoft ExcelPowerPointRisk Management
Requirements
- Hold a Bachelor's degree in Business Administration or a related field, or have an equivalent combination of education and professional experience.
- Have at least three years of experience in vendor management.
- Be proficient in English, with strong written and verbal communication skills.
- Have experience managing vendor performance programs, KPIs, scorecards, and performance improvement plans.
- Demonstrate relationship management skills and the ability to collaborate with operational- and executive-level stakeholders.
- Have experience identifying vendor performance concerns, managing service-related risks, and supporting quality improvement initiatives.
- Have organizational and analytical skills to manage multiple priorities, maintain accuracy under pressure, and meet deadlines.
- Be able to work effectively with geographically distributed teams across multiple time zones.
- Be proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
- Familiarity with TrackWise, Salesforce, Sciforma, or similar business, quality, and project management systems is an advantage.
Responsibilities
- Build and maintain working relationships with third-party vendors supporting clinical trial activities.
- Implement vendor governance strategies and monitor compliance, service effectiveness, and performance against agreed standards.
- Evaluate vendor performance using scorecards, surveys, KPIs, and other performance management tools.
- Collaborate with study teams and internal stakeholders to investigate vendor performance issues and support study delivery.
- Coordinate corrective and preventive action (CAPA) plans for vendor-related quality incidents and monitor implementation and follow-up.
- Analyze and report vendor performance trends, operational risks, and improvement opportunities across service categories.
- Lead continuous improvement initiatives with core and critical vendors.
- Monitor outsourced-service risks and oversee risk mitigation plans.
- Represent Vendor Management during sponsor qualification audits and contribute to vendor assessment and qualification.
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