Payroll Support Manager
New
J
JobgetherPayroll operations
Workplace type: Remote; based in the United States.Full-TimeManager
Salary85,000 - 123,000 USD per year
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Job Details
- Experience
- At least five years of payroll operations experience, preferably in a high-volume, multi-state environment.
- Required Skills
- Microsoft Power BIMicrosoft Excel
Requirements
- At least five years of payroll operations experience; high-volume, multi-state experience is preferred.
- Strong knowledge of payroll operations, timekeeping systems, compliance requirements, internal controls, reporting, and audit processes.
- Experience with payroll systems, system enhancements, integrations, testing, and reporting.
- Ability to troubleshoot technical issues and maintain data accuracy.
- Advanced proficiency in Microsoft Excel and Power BI, including data analysis, reporting, and automation.
- Ability to resolve complex payroll escalations, identify recurring issues, analyze trends, and implement process improvements.
- Understanding of payroll controls, audit readiness, documentation standards, and regulatory requirements.
- Experience supporting payroll-related projects, system implementations, process changes, or operational improvements.
- Strong interpersonal and communication skills, including the ability to coordinate across departments and with external partners.
- Ability to manage competing priorities while maintaining accuracy and meeting deadlines.
- Previous experience leading projects, mentoring colleagues, or delivering employee training is preferred.
- A bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or a related field is preferred.
- Certified Payroll Professional (CPP) designation is a plus.
- Willingness to travel up to 10% based on business needs.
Responsibilities
- Manage complex payroll issues and escalations, monitor support tickets and service-level agreements, and implement solutions to recurring problems.
- Support payroll system upgrades, enhancements, integrations, testing, and implementations.
- Partner with HRIS, IT, Finance, and external vendors to troubleshoot technical issues and maintain accurate payroll and timekeeping data.
- Maintain payroll controls, compliance procedures, and audit-ready documentation, and address regulatory risks and process gaps.
- Coordinate payroll reporting, reconciliations, and supporting documentation for internal and external audits.
- Identify opportunities to improve accuracy, streamline workflows, automate repetitive tasks, and reduce manual processing.
- Support payroll-related implementations, acquisitions, integrations, and organizational changes, and maintain standardized procedures and process documentation.
- Use Microsoft Excel, Power BI, and other reporting tools to analyze payroll metrics, investigate discrepancies, and monitor performance.
- Track service levels and vendor effectiveness, communicate risks and recommendations to leadership, and guide colleagues on payroll processes and systems.
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