Tech Ops Intern (Web3)
New
B
BNB ChainWeb3 blockchain
Remote; Global, Availability to provide some coverage outside China Standard Time, especially for collaboration with Europe or the Americas.InternshipEntry
Salary not disclosed
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Job Details
- Languages
- Professional English communication skills
- Required Skills
- PythonJavaJavascript
Requirements
- Have working knowledge of Web3 and public blockchain ecosystems, including nodes, chain synchronization, wallets, and on-chain transactions.
- Be familiar with RPC usage and common troubleshooting approaches.
- Have experience operating or administering Telegram and Discord communities or support channels.
- Be proficient in at least one mainstream programming language, such as Python, Java, or JavaScript, and able to build software independently.
- Be able to develop and maintain Telegram Bots and Telegram Mini Apps, and debug, test, and troubleshoot them.
- Bring logical thinking and problem-solving skills to understand user issues, organize evidence, and drive follow-up.
- Be responsive, efficient, and dependable when urgent issues require timely coordination across teams.
- Be available to work five days per week.
- Preferred: experience with Web3 projects, developer communities, technical support, or node operations.
- Preferred: experience with blockchain explorers, node providers, or RPC debugging tools.
- Preferred: experience building scripts, automation tools, or AI-powered support workflows.
- Preferred: professional English communication skills and availability to provide some coverage outside China Standard Time.
Responsibilities
- Operate Web3 community and support channels, including Telegram and Discord, and follow up on user questions.
- Triage issues involving blockchain nodes, RPC services, chain synchronization, and on-chain development; gather logs and reproduction steps and coordinate with relevant teams.
- Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps used in support and operations.
- Organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows.
- Respond to urgent issues, assess their scope, reach the right owners, and keep stakeholders updated through resolution.
- Document investigations and solutions so recurring issues can be handled more efficiently.
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