Manager, Learner Services & Experiences
New
M
Meritus CollegeHigher education
Candidates must reside within the 50 states or District of ColumbiaFull-TimeManager
Salary105,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years in student services, academic advising, coaching, or learner support
- Required Skills
- Project ManagementCoaching
Requirements
- Bachelor’s degree required; a master’s degree in higher education, counseling, or a related field is preferred.
- 5+ years in student services, academic advising, coaching, or learner support.
- Experience designing or running support services for online, adult, or non-traditional learners.
- Ability to manage and improve complex systems involving multiple stakeholders, tools, and processes.
- Strong organizational and project management skills in fast-moving environments.
- Experience building or refining processes to improve user experience.
- Experience leading a team, formally or informally; experience with coaches, advisors, or frontline support staff is preferred.
- Experience supporting learners, students, or participants in education, workforce, or customer-facing environments.
- Familiarity with accessibility, accommodations, or wellness support frameworks.
- Working knowledge of student data privacy laws and disability accommodation requirements (ADA/Section 504) in higher education, or ability to learn them quickly.
- Ability to diagnose and resolve complex challenges and navigate sensitive situations with empathy and sound judgment.
- Ability to collaborate and communicate across stakeholders, including external partners.
- Comfort using data and feedback to identify trends and inform decisions, with strong follow-through.
- Ability to apply data privacy and security frameworks to sensitive learner data.
Responsibilities
- Own the learner services workplan, track milestones and dependencies, and report service metrics to College leadership.
- Coordinate operating rhythms, facilitate meetings, document decisions, and ensure follow-through.
- Ensure learner support services are operational, accessible, and aligned with learner needs.
- Create and maintain pathways, service standards, response-time expectations, and learner-facing guides.
- Own the accommodations process from intake and documentation through approval, faculty notification, and record-keeping.
- Serve as the primary escalation point for complex learner issues and establish protocols for crises and urgent situations.
- Lead Learner Success Partners, coordinate caseloads, and develop shared coaching practices.
- Manage external service providers and AI-supported tools, including performance reviews and service-quality improvements.
- Build and refine service workflows and use learner feedback and data to improve services and processes.
- Partner across instruction, recruitment, enrollment, and compliance to coordinate learner support and improve courses.
View Full Description & ApplyYou'll be redirected to the employer's site
