Associate Solutions Engineer - Mixed Industries (West)
New
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TalkdeskContact center software
Remote - United StatesFull-TimeEntry
SalaryPay Range (OTE): $124,000 to $164,000
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Job Details
- Required Skills
- Artificial IntelligenceSalesforce
Requirements
- Bachelor’s degree in a technical, business, data, communications, or related field, or equivalent practical experience.
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
- Strong communication, listening, interpersonal, and presentation skills, or a desire to develop as a presenter.
- Ability to explain ideas clearly and adapt communication style for different audiences.
- Strong problem-solving skills and ability to connect customer needs to potential solutions.
- Ability to work effectively in a fast-paced, collaborative environment.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Comfort learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.
- AI experience is strongly preferred.
- Preferred experience includes internships, academic projects, or early professional work in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.
- Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.
Responsibilities
- Partner with Solutions Engineers and Account Executives on customer discovery, product demonstrations, and technical sales activities.
- Learn customer business challenges, contact center operations, technical environments, and transformation goals.
- Help prepare and deliver product demonstrations, customer-specific use cases, presentations, and follow-up materials.
- Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
- Develop foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
- Collaborate with cross-functional teams to support customer engagements.
- Participate in customer meetings, discovery sessions, demos, AI workshops, deal reviews, and enablement sessions.
- Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
- Travel to customer meetings, internal events, and team sessions as needed.
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