Brand Reputation Manager
New
T
ToogezaHealthTech wellness
Location: Europe, Must be available at least until 2:00 pm NYC time (Kyiv time 14:00–22:00)Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English: intermediate or higher
- Experience
- 3+ years of experience in brand reputation, community management, user feedback, or customer success
- Required Skills
- Customer Success
Requirements
- Have 3+ years of experience in brand reputation, community management, user feedback, or customer success.
- Bring strong analytical skills and the ability to interpret sentiment and trends from qualitative data.
- Be familiar with online review ecosystems such as the App Store, Google Play, and Trustpilot.
- Be able to coordinate across multiple teams and work independently.
- Demonstrate discretion and professionalism when managing a brand image.
- Have intermediate or higher English proficiency.
Responsibilities
- Track and analyze user feedback across the App Store, Google Play, Trustpilot, and other platforms.
- Collaborate with customer support to ensure prompt and effective responses to public reviews.
- Work with internal teams to identify feedback patterns and initiate product or communication improvements.
- Coordinate external vendors or partners to support reputation efforts when needed.
- Monitor reputation metrics and report on review trends, sentiment, and potential risks.
- Suggest initiatives to improve user sentiment and public brand perception organically.
- Ensure compliance with platform policies and community guidelines.
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