Programs Operations Lead, Growth Levers
New
A
AirbnbTravel marketplace
US - Remote Eligible. The role will include occasional work at an Airbnb office or attendance at offsites, approximately 10%.Full-TimeLead
Salary156,000 - 193,000 USD per year
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Job Details
- Languages
- Fluent written and spoken English.
- Experience
- 12+ years in program management, business operations, or marketing/GTM operations
- Required Skills
- SQLBusiness Operations
Requirements
- 12+ years in program management, business operations, or marketing/GTM operations.
- Experience orchestrating growth, marketing, or commercial programs across multiple markets, ideally in a marketplace, e-commerce, or consumer-tech environment.
- A track record establishing an operating system or central coordination capability from scratch, including intake, prioritization, RACI, cadence, and governance.
- Experience scaling coordination processes across multiple teams and geographies.
- Strong cross-functional orchestration in a matrixed organization spanning product, growth marketing, merchandising, finance, and regional or country operations.
- Experience with cross-workstream roadmaps, change intake and sequencing, conflict resolution, launch management, business reviews, and executive reporting.
- Ability to translate multi-million-dollar budget decisions into roadmap and resourcing changes and report spend and return.
- Analytical fluency working with analytics and finance on performance, efficiency, incrementality, and measurement standards; SQL familiarity is a plus.
- Comfort operating amid ambiguity and changing ownership models, with strong prioritization and ownership.
- Desirable: hands-on experience with incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships.
- Desirable: experience across international markets and time zones.
- Fluent written and spoken English.
Responsibilities
- Consolidate incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across regions into one roadmap and source of truth.
- Build and run the operating cadence, launch-readiness process, and clear RACI across Global Markets, growth marketing, product, and finance.
- Set up consolidated intake, prioritization, approval, and conflict-resolution processes for campaign and lever requests.
- Track committed and available spend across levers and markets, translating funding decisions into roadmap changes and leadership reporting.
- Coordinate regional business operations, growth marketing, partnerships, product, and merchandising teams to align work and unblock decisions.
- Turn playbooks and country plans into templates, coupon and efficiency-reference libraries, launch checklists, and repeatable operations.
- Partner with Advanced Analytics and FP&A on performance tracking, post-mortems, readouts, and consistent measurement standards.
- Own Global Markets reporting, including the Weekly Business Review, weekly leadership report, monthly country-performance newsletter, and executive and country reviews.
- Run cross-functional roadmap syncs with payments, advanced analytics, growth marketing, merchandising, and international product.
- Maintain the levers operating system and reporting cadence through peak seasons and leadership absences.
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