Account Manager

New

AddigySaaS, Apple device management

Remote (East Coast Time Zone); Source API remote eligibility restrictions: United States, East Coast Time ZoneFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Proven experience in account management or customer success.
Track record of meeting or exceeding revenue targets in SaaS or technology.
Experience selling to or managing existing customers where MSPs were the target audience.
Ability to build and maintain influential, trust-based relationships that support revenue growth and retention.
Ability to create account strategies informed by customer data and methodically expand accounts and secure renewals.
Strong problem-solving skills and a proactive approach to identifying challenges and facilitating solutions.
Familiarity with Apple device management, MDM, RMM, or endpoint security solutions is preferred.
Experience with Salesforce, including QtC, Gainsight, or similar CS/CRM tools is preferred.
Comfort using AI tools such as Claude in day-to-day workflows is preferred.

Identify and pursue upsell and cross-sell opportunities based on customers’ goals and needs.
Build cases for product extensions or enhancements to drive adoption and account revenue growth.
Renew customer contracts and meet or exceed expansion revenue targets.
Maintain strategic relationships with key stakeholders and advocate for customers across Addigy.
Develop account plans with specific growth actions and timelines.
Use data-driven insights to identify high-potential accounts and tailor engagement strategies.
Establish regular check-ins and strategic reviews across the account portfolio.
Showcase Addigy’s impact through QBRs and routine calls focused on measurable outcomes.
Anticipate challenges and manage risks to support customer satisfaction and retention.
Use AI tools such as Claude to support research, personalization, and workflow efficiency.

View Full Description & ApplyYou'll be redirected to the employer's site