IT Support Level 2
F
Freelance Latin AmericaIT support
Workable locations: Venezuela, Bolivarian Republic of. Colombia. Panama. Nicaragua. El Salvador. Peru, Monday through Friday, 8:30am to 5:30pm (EST)Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- BashLinuxGoogle WorkspaceTechnical support
Requirements
- Bring mid-senior-level experience in IT technical support, help desk operations, or systems administration, with strong Level 2 troubleshooting capabilities.
- Troubleshoot Windows, macOS, and Linux operating systems.
- Administer Windows Server and Linux server environments, including Debian and Proxmox.
- Have advanced knowledge of Microsoft 365 and Google Workspace administration.
- Understand TCP/IP, DNS, DHCP, IP addressing, and network troubleshooting.
- Have experience with firewalls, VPNs, and network security solutions such as pfSense, UniFi, and OPNsense.
- Have experience administering antivirus solutions, email security, and DNS filtering.
- Be familiar with virtualization and backup technologies, particularly Proxmox and Hyper-V.
- Have basic to intermediate scripting skills using PowerShell and Bash.
- Have experience with remote support and connection tools such as ConnectWise and RustDesk.
- Be proficient with ticket management systems and IT documentation platforms such as IT Glue or similar tools.
- Be available Monday through Friday, 8:30am to 5:30pm EST.
Responsibilities
- Provide Level 2 support for hardware, software, system, and network-related issues.
- Troubleshoot and maintain Windows, macOS, Linux, Debian, Proxmox, and Windows Server environments.
- Administer and support Microsoft 365 and Google Workspace environments.
- Perform remote software installations, configurations, updates, and maintenance.
- Troubleshoot network connectivity, manage IP addressing, and support local network administration.
- Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions.
- Support backup and virtualization environments, including Proxmox and Hyper-V.
- Manage remote access and troubleshooting tools such as ConnectWise and RustDesk.
- Monitor, prioritize, and resolve support tickets, and maintain technical documentation and knowledge base articles.
- Communicate technical issues and updates to users, and escalate complex incidents when necessary.
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