IT Support & Logistics Specialist
New
P
Proper AIAccounting services
This is a fully remote position based in Mexico.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Professional proficiency in Spanish and at least B1-level English.
- Experience
- At least 1 year of experience in IT support, IT operations, help desk, or a related position.
- Required Skills
- Google Workspace
Requirements
- At least 1 year of professional experience in IT support, help desk, IT operations, or a related position.
- Experience troubleshooting common hardware, software, operating-system, and employee IT issues.
- Experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns.
- Experience preparing equipment for new employees and coordinating recovery of company assets from departing employees.
- Ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors.
- Familiarity with Windows and basic macOS troubleshooting.
- Familiarity with Google Workspace, identity management, employee account provisioning, device setup, peripherals, and standard business applications.
- Familiarity with ticketing systems, SaaS applications, remote support tools, and asset or device management platforms.
- Ability to maintain accurate records, follow checklists, track outstanding requests, and document processes.
- Professional proficiency in Spanish and at least B1-level English, including verbal and written communication.
- A degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory; equivalent practical experience is also valued.
Responsibilities
- Coordinate IT onboarding and ensure equipment is prepared and delivered on time.
- Configure, prepare, and test employee devices according to internal standards.
- Coordinate IT offboarding, including device recovery, shipping labels, equipment collection, and return tracking.
- Maintain accurate inventories and records of equipment assignments, serial numbers, delivery status, and lifecycle status.
- Coordinate shipments, deliveries, collections, and returns with shipping providers and vendors.
- Provide first-line support for Windows, macOS, applications, peripherals, connectivity, and account-access issues.
- Document asset movements, shipment records, onboarding and offboarding checklists, and support procedures.
- Track support requests and equipment deliveries, keep employees informed, and escalate complex incidents when needed.
- Identify recurring operational issues and recommend improvements to inventory, logistics, and employee support workflows.
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