Customer Support Engineer
New
L
LILTLocalization software
We are hiring in the Pacific or Mountain time zone (for example Seattle, Portland, Denver, San Diego or Salt Lake City)., Pacific or Mountain time zoneFull-TimeMiddle
Salary$64,400 - $90,156; $64,400 – $90,156 • Offers Equity • Multiple Ranges; Seattle, WA: Base Salary $72,125 – $90,156 • Offers Equity; Portland, OR; Denver, CO; San Diego, CA; Salt Lake City, UT: Base Salary $64,400 – $80,500 • Offers Equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years of experience in customer support, technical support, localization support or similar customer-facing roles.
- Required Skills
- SQLRESTful APIsTechnical supportCustomer support
Requirements
- Have 1–3 years of experience in customer support, technical support, localization support, or similar customer-facing roles.
- Be comfortable working with technical products and learning new tools quickly.
- Explain technical issues clearly to end users and technical administrators, including on customer calls.
- Use an analytical, methodical approach to troubleshooting and know when to escalate.
- Have expertise in SQL and database management.
- Have expertise in Google Cloud Platform (GCP).
- Have expertise in REST APIs.
- Have expertise troubleshooting authentication and single sign-on (SSO).
- A bachelor's degree or equivalent experience is preferred; Computer Science, Linguistics, or a related field is a plus.
Responsibilities
- Assist linguists and platform customers with platform questions, including running jobs, opening and processing files, and navigating the LILT interface.
- Join weekly and ad hoc customer calls to explain technical issues and follow through to resolution.
- Investigate and reproduce reported errors, document bugs, and escalate them to Engineering.
- Communicate feature requests to Product.
- Handle incoming support requests in a timely manner, meet SLAs, and keep customers informed.
- Document and relay recurring customer pain points and feature suggestions.
View Full Description & ApplyYou'll be redirected to the employer's site
