Healthcare Compliance Coordinator
New
I
ISTA Personnel SolutionsABA healthcare
Fully remote (must be located in South Africa), Monday–Friday, 3:00 PM–00:00 AM SAST (subject to daylight saving time).Full-Time
Salary not disclosed
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Job Details
- Languages
- Strong verbal and written English communication skills
- Required Skills
- Problem SolvingOrganizational skillsHIPAA
Requirements
- Demonstrate strong verbal and written English communication skills and convey reminders and instructions clearly and empathetically.
- Have strong organizational skills and manage a high volume of daily follow-ups so no RBT is overlooked.
- Use problem-solving skills to identify barriers to session-note submission and work with the team on solutions.
- Maintain confidentiality and handle sensitive information professionally, including HIPAA-related information.
- Have a fixed fibre line with a minimum speed of 25 Mbps upload and download.
- Be able to support a wired Ethernet connection.
- Have a reliable power backup solution for load shedding and power outages.
- Work Monday–Friday, 3:00 PM–00:00 AM SAST, subject to daylight saving time, and on all South African public holidays.
- Familiarity with Applied Behaviour Analysis (ABA) practices and the role of RBTs is highly advantageous.
- Have proficiency with electronic health record systems; experience with the Rethink platform is a plus.
- Understanding ABA terminology and experience in healthcare compliance or quality assurance are beneficial.
Responsibilities
- Run daily reports on the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Follow up with RBTs by email, phone, and text to remind and assist them with completing session notes.
- Use existing email templates to keep communications consistent.
- Identify technical issues or barriers preventing timely submission and escalate concerns to the supervisor when necessary.
- Maintain accurate records of follow-up communications and outcomes.
- Build supportive relationships with field staff to encourage completion of required documentation.
- Collaborate with team members to resolve recurring issues and improve the submission process.
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