Healthcare Intake Specialist / QA Specialist
R
ReWorks SolutionsHealthcare services
South AfricaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Attention to detailOrganizational skillsComplianceQuality AssuranceTraining
Requirements
- Previous experience in quality assurance, compliance, documentation review, onboarding, training, or a similar coordination role.
- Experience in a healthcare environment is preferred.
- Healthcare quality assurance experience is a strong advantage.
- Strong attention to detail and ability to identify errors, inconsistencies, and missing information.
- Excellent written and verbal communication skills.
- A professional, patient, and organised approach to following up with team members.
- Comfort with repetitive, detail-heavy tasks requiring accuracy and consistency.
- Confidence using computer systems and learning new software platforms.
- Strong organisational skills and ability to manage multiple follow-ups and deadlines.
- Flexibility to assist with responsibilities outside the primary scope when needed.
Responsibilities
- Review session notes and clinical documentation for accuracy, completeness, and compliance with established standards.
- Monitor documentation submissions and follow up with RBTs about outstanding or incorrect session notes.
- Identify missing information, inconsistencies, and recurring documentation issues, escalating concerns where necessary.
- Maintain records and trackers for documentation quality, outstanding items, and compliance deadlines.
- Support the implementation and maintenance of quality assurance processes and procedures.
- Assist with onboarding new RBTs and train team members to use relevant software and systems.
- Provide guidance to RBTs with documentation or system-related queries and follow up with new starters.
- Communicate documentation requirements, outstanding tasks, and feedback to RBTs and internal team members.
- Assist with occasional HR-related tasks and general administrative duties.
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