Senior Account Manager
New
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IntusCareHealthcare technology
This is a fully remote role based in the United States.Full-TimeManager
Salary130,000 - 145,000 USD per year
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Job Details
- Experience
- 4-8+ years of experience in account management, client partnerships, sales or commercial roles within healthcare technology, population health or SaaS environments
- Required Skills
- SaaSAccount Management
Requirements
- Have 4-8+ years of experience in account management, client partnerships, sales, or commercial roles within healthcare technology, population health, or SaaS environments.
- Understand healthcare delivery models such as PACE, ACOs, and Medicare Advantage, and the dynamics of risk-bearing organizations.
- Demonstrate a commercial mindset and ability to drive upsells, revenue expansion, and renewals.
- Have a track record managing complex, multi-stakeholder accounts and achieving retention and growth outcomes.
- Bring communication, negotiation, and relationship-building skills.
- Be comfortable collaborating cross-functionally in a fast-paced, high-growth environment.
- Be proficient with CRM systems and project management tools.
- EMR software experience is a plus.
Responsibilities
- Identify and pursue cross-sell and upsell opportunities to expand IntusCare’s footprint.
- Serve as the primary commercial contact for assigned clients and manage renewals, upsells, and contract negotiations in partnership with leadership.
- Build and maintain relationships with executive and operational stakeholders across client organizations.
- Monitor account health and proactively address risks or barriers to client satisfaction with cross-functional teams.
- Represent client needs internally and connect them with the appropriate stakeholders.
- Lead quarterly business reviews and strategic planning sessions with clients.
- Collaborate with Product and Analytics teams to communicate client needs, feature requests, and success stories.
- Maintain accurate account activity, renewal timeline, and pipeline records in CRM and project systems.
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