Community Moderator
U
UdacityOnline education
Location: Remote; Residing in USA/CanadaContract
Salary not disclosed
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Job Details
- Required Skills
- Content managementCustomer serviceOrganizational skillsMultitasking
Requirements
- Reside in the USA or Canada.
- Have good knowledge of online communities and the ability to stay calm under pressure.
- Have a strong internet connection for fully online daily duties.
- Have strong organizational and multitasking skills and a proactive approach.
- Understand online community platform moderation tools, including forums, commenting, and content management.
- Know Udacity’s services, target audience, and community culture.
- Be able to communicate information effectively and report when needed.
- Have good knowledge of customer service principles.
- Be available across days, evenings, and weekends as required.
- Have a student-oriented mindset focused on learner needs.
- Be flexible to take on the challenge part-time alongside a current job.
Responsibilities
- Monitor the forum daily, including weekends, at least twice per day.
- Provide students with non-technical support within the community.
- Handle posts that violate community guidelines and ensure members follow those guidelines.
- Organize and maintain the online platform.
- Support the Community Manager with performance summaries when requested.
- Support forum activities and brainstorm ways to increase member engagement with the Community Manager.
- Attend regular online meetings with Udacity representatives.
- Respond in group discussions with Udacity representatives.
- Help ensure members have an engaging learning environment.
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