Digital Customer Success Specialist - Pendo
New
C
Constant ContactCustomer success software
Location: Remote, USFull-TimeMiddle
Salary67,840 - 75,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations.
- Required Skills
- HTMLCSSJavascriptSalesforce
Requirements
- Have 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations.
- Bring hands-on experience building, managing, and optimizing in-product experiences using Pendo or a similar tool such as Gainsight PX.
- Demonstrate proficiency in JavaScript, HTML/CSS, custom event tagging, and API integrations.
- Have an eye for graphic and UI design and the ability to build polished, brand-aligned guides that feel native to a product.
- Have experience analyzing guide performance, user pathways, and downstream adoption.
- Have intermediate knowledge of analytics tools.
- Have experience integrating in-product messaging platforms with customer success platforms such as Gainsight or ChurnZero, or CRMs such as Salesforce or HubSpot.
- Be able to manage multiple projects simultaneously in a fast-paced environment.
- Bring analytical and project management skills.
- Communicate effectively with business and technical peers across organizational levels.
Responsibilities
- Gather requirements for in-product guides and messages supporting customer onboarding, feature adoption, and retention.
- Manage stakeholder relationships, project delivery expectations, guide frequency rules, and visual governance.
- Report on guide performance and recommend which guides to iterate, expand, or sunset.
- Train stakeholders on in-app messaging capabilities and reporting.
- Build custom Pendo guide layouts, interactive UI elements, and targeting logic using JavaScript, HTML, and CSS.
- Profile app usage, map feature and page tags, and check metadata flow between systems.
- Partner with technical, product, and data teams to design and test in-app messaging experiences, including A/B tests.
- Integrate Pendo with core platforms using webhooks, APIs, and data integrations.
- Maintain documentation for tag architecture, guide logic, and segmentation rules.
View Full Description & ApplyYou'll be redirected to the employer's site
