Program Manager, EPD Operations
New
T
TailscaleNetworking software
Location: Remote (United States)Full-TimeManager
Salary$114,000 — $143,000 USD
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Job Details
- Required Skills
- SnowflakeJiraAgile methodologiesNotionGitHub
Requirements
- Experience as a Program Manager or Technical Program Manager coordinating stakeholders and cross-functional teams, particularly within Engineering and with Product.
- Experience as a Program or Technical Program Manager in a remote startup environment.
- Deep working understanding of technical engineering teams, day-to-day workflows, tooling, and common sources of technical and process friction.
- Experience owning operational health processes such as bug tracking, incidents, reliability, or escalations.
- Strong data skills, including building dashboards and reports with tools such as Jira and Snowflake.
- Ability to interpret data, identify trends, explain their significance, and implement process changes.
- Experience supporting planning cycles, project tracking, and recurring project status, roadmap, or priority reviews.
- Experience working with Engineering, Product, and Design leadership and helping advance initiatives and communicate goals.
- Familiarity with Agile methodologies and project management tools such as Jira, Notion, and GitHub.
- Familiarity with technical solutions, engineering practices, and the security and engineering lifecycle.
- Ability to work independently and comfortably with ambiguity and undefined deliverables.
Responsibilities
- Own and continuously improve processes for bug tracking, incidents, reliability, and escalations.
- Analyze operational health data, identify trends, and communicate clear insights and recommended changes.
- Build dashboards and reports using tools such as Jira and Snowflake.
- Design and implement process changes based on data and identified gaps.
- Support planning activities and project tracking across EPD.
- Coordinate project status reviews, leadership roadmap reviews, and priority reviews.
- Identify overlaps, conflicts, and opportunities to simplify systems, processes, and team efforts.
- Support EPD initiatives by providing structure and helping carry work forward.
- Lead project retrospectives with participants and stakeholders.
- Improve and simplify business operating procedures and practices.
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