Program Manager - Research Programs
New
P
Pulse LabsUX research
Workable locations: Brazil. Mexico, US Time Zone RequiredFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope
- Required Skills
- Resource PlanningRisk Management
Requirements
- Bring 7+ years of experience managing complex, multi-project or multi-program initiatives with significant cross-functional scope.
- Demonstrate end-to-end delivery accountability for large-scale programs, beyond coordination.
- Build and maintain integrated program-level plans, roadmaps, and timelines.
- Identify, escalate, and mitigate risks proactively.
- Communicate effectively with senior internal and client stakeholders.
- Navigate ambiguity and evolving requirements while maintaining operational clarity.
- Work in a US time zone.
- Preferred: background in UX research, research operations, or research program management.
- Preferred: familiarity with research study lifecycles, including recruitment, data collection, and varied methodologies.
- Preferred: experience in professional services, agency, or consulting environments.
- Preferred: exposure to managing programs across multiple international regions and time zones.
Responsibilities
- Own end-to-end program success across one or more large-scale research programs.
- Maintain integrated roadmaps, timelines, and a proactive 30/60/90-day forward view across studies, waves, and regions.
- Sequence work to balance risk, capacity, and priority, and translate commercial commitments into feasible delivery plans.
- Resolve cross-functional resource conflicts and make delivery trade-off decisions.
- Identify and track program-level risks, escalating material risks early with mitigation options.
- Evaluate scope and timeline changes, maintain change governance, and push back on commitments that create delivery risk.
- Provide consolidated program updates to client stakeholders and proactively surface trade-offs.
- Partner with Account Managers to validate feasibility and align on client-facing commitments.
- Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view.
- Identify systemic bottlenecks and partner with functional leads on scalable improvements.
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