- Serve as a primary point of contact across multiple overlapping client projects and own day-to-day project management.
- Set and manage clear expectations with customers and internal teams throughout each engagement.
- Build and maintain project plans covering scope, timelines, milestones, risks, decisions, and completion status.
- Track project health and prioritize using metrics and expert judgment.
- Identify and manage risks and issues, bring the right people together to resolve them, and escalate when needed.
- Plan and facilitate internal and customer meetings with clear agendas, decisions, and next steps.
- Create polished customer-facing materials and help technical team members communicate their work effectively.
- Improve playbooks, tools, and templates to support more parallel client engagements without sacrificing quality.
Project ManagementWritten communicationRisk Management