Associate Director, Client Services
K
KobieRetail loyalty
Listing location: St. Petersburg, Florida / Dallas, Texas / Minneapolis, Minnesota / Detroit, Michigan / Atlanta Georgia / Chicago, Illinois / Boston, Massachusetts / Jersey City, New Jersey / Philadelphia, Pennsylvania / Raleigh, North Carolina / Richmond, Virginia / Washington, D.C. / Nashville, Tennessee / Indianapolis, Indiana / Hartford, ConnecticutFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8 to 10 years in marketing, customer loyalty, or CRM roles.
- Required Skills
- Data AnalysisCross-functional Team LeadershipMarketingCRM
Requirements
- Have 8 to 10 years of experience in marketing, customer loyalty, or CRM roles.
- Pair strategic vision with hands-on execution.
- Bring strong analytical skills and the ability to turn data into decisions.
- Have knowledge of CRM, loyalty platforms, and customer segmentation.
- Be able to lead cross-functional teams through influence in a fast-paced environment.
- Hold a bachelor's degree in marketing, business, or a related field.
- Be able and willing to travel up to 15%.
- Bonus: Have loyalty program management experience.
- Bonus: Bring a background in retail, e-commerce, or hospitality.
- Bonus: Have client services or sales experience, or an advanced degree or certification in marketing or customer engagement.
Responsibilities
- Own working relationships across accounts, lead client meetings, build trust with stakeholders, and contribute to client satisfaction.
- Partner with Strategy and Decision Science teams to turn customer data into recommendations that improve participation, redemption, and ROI.
- Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
- Anticipate issues before they escalate and drive them to resolution.
- Identify expansion opportunities and develop growth roadmaps for account leaders to present to clients.
- Lead product conversations and own client readiness for launches and major initiatives.
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