Manager, Customer Success
New
G
GitLabDevSecOps software
Remote, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- DockerAgileKubernetesDevOpsCustomer Success
Requirements
- Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
- Ability to guide teams driving software adoption and managing customer relationships across onboarding, adoption, business reviews, and renewals.
- Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
- Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as SAST and DAST, or cloud platforms such as AWS, GCP, and Microsoft Azure.
- Skill in translating strategy into initiatives, coordinating execution, and tracking delivery across competing priorities.
- Capability to lead distributed teams across regions, cultures, and lines of business.
- Ability to work effectively with senior executives and external stakeholders.
- Willingness to travel occasionally for customer meetings and team events, as needed.
- Strength in coaching, feedback, delegation, planning, and process improvement.
Responsibilities
- Lead Customer Success Managers and Customer Success Architects focused on customer adoption, account health, satisfaction, and advocacy.
- Coach team members through regular feedback, development support, and career growth conversations.
- Partner with the Director of Customer Success to define team goals, responsibilities, and priorities.
- Manage resource assignments, staffing levels, and hiring activity to support customer needs.
- Develop senior-level customer relationships and support the team in building trusted advisor partnerships.
- Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams.
- Coordinate customer escalation responses with other leaders.
- Improve team processes and tools and oversee initiatives tied to objectives and key results.
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