Senior Technical Solutions Consultant
C
CaptivateIQB2B SaaS
Listing location: Poland / Hungary; Workplace type: Remote, European, US Eastern, or US Pacific business hours; shift assignments may vary based on team coverage needs.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in a technical, customer-facing role working with B2B SaaS applications
- Required Skills
- SQLData AnalysisMicrosoft Power BIMicrosoft ExcelData modelingTroubleshooting
Requirements
- Have 5+ years of experience in a technical, customer-facing role working with B2B SaaS applications.
- Bring experience with applications involving data modeling, complex calculations, formulas, reporting, or configurable business logic.
- Have hands-on experience with complex datasets, including data structures, joins, unions, and transformations.
- Be able to use analytical and AI-assisted tools to investigate discrepancies and troubleshoot data issues.
- Be proficient in Excel or similar spreadsheet tools, including advanced formulas, data manipulation, lookups, and large datasets from multiple sources.
- Demonstrate strong analytical and problem-solving skills, including the ability to investigate unfamiliar technical challenges independently.
- Communicate complex technical concepts clearly to customers and colleagues with varying levels of technical expertise.
- Be able to work a scheduled shift aligned with European, US Eastern, or US Pacific business hours; shift assignments may vary.
- Experience with Anaplan, Power BI, Excel, SQL, or similar data-driven platforms is a plus.
- Preferred experience includes enterprise SaaS platforms involving complex calculations or data modeling, such as CaptivateIQ, Anaplan, Pigment, Xactly, Varicent, or SAP Commissions.
- Preferred backgrounds include financial modeling, business analytics, or revenue operations.
- Familiarity with Python, JavaScript, AI-assisted tools, or business intelligence and data visualization platforms such as Power BI or Tableau is preferred.
Responsibilities
- Develop expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to troubleshoot issues and help customers use the product.
- Own and resolve complex customer issues through technical investigation, root cause analysis, and cross-team collaboration.
- Evaluate customer data models, calculation logic, and data flows to identify configuration gaps, dependencies, and inconsistencies.
- Communicate technical issues, investigation progress, and resolutions to customers and internal teams.
- Partner with Product, Engineering, and Customer Success to identify recurring issues, share customer feedback, and drive improvements.
- Lead or contribute to initiatives that improve support processes, tools, documentation, and knowledge sharing.
- Participate in an on-call rotation to provide after-hours support and resolve critical issues.
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