Senior Client Manager (Tribal/IHS)
New
J
JobgetherHealth insurance
Remote employees must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.Full-TimeSenior
SalaryAnnual base salary ranging from $77,800 to $146,100
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Job Details
- Experience
- At least 7 years of experience in Tribal/IHS (I/T/U) client management, third-party administration (TPA), or a comparable health insurance environment involving client-facing or client support responsibilities; alternatively, a high school diploma with at least 11 years of healthcare or health insurance industry experience.
- Required Skills
- HIPAAClient relationship management
Requirements
- Have a bachelor's degree and at least 7 years of experience in Tribal/IHS (I/T/U) client management, TPA, or a comparable health insurance environment involving client-facing or client support responsibilities; alternatively, have a high school diploma and at least 11 years of healthcare or health insurance industry experience.
- Have a strong understanding of Tribal/IHS (I/T/U) healthcare administration, self-funded health plans, and employee benefits.
- Be familiar with ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).
- Demonstrate the ability to manage complex accounts, strengthen client relationships, retain business, and identify growth opportunities.
- Be able to guide and develop colleagues, support team performance, and influence stakeholders across organizational levels.
- Have strong written and verbal communication and presentation skills, including confidence interacting with senior executives, clients, and brokers.
- Bring critical thinking, mathematical reasoning, creative decision-making, and time management skills.
- Have organizational skills, attention to detail, initiative, and the ability to prioritize competing demands.
- Be willing to travel up to 25% as required.
- A state insurance license is preferred and must be obtained within 90 days of hire if not already held.
Responsibilities
- Build and maintain partnerships with Tribal, IHS, and other assigned clients throughout the account lifecycle.
- Serve as a senior-level advisor and primary point of contact for key stakeholders and brokers.
- Develop and execute strategies to retain existing business, identify upselling opportunities, and expand client relationships.
- Provide strategic guidance to complex client groups and recommend healthcare administration and employee benefits solutions.
- Coordinate with internal teams and client coordinators to resolve issues and improve service delivery.
- Maintain relationships with brokers and senior client executives, communicate account performance, and support renewal discussions.
- Monitor healthcare market developments, regulatory changes, and industry trends.
- Support team member development and effectiveness when designated as a Coach/Mentor.
- Evaluate account needs and support informed decision-making using analytical and problem-solving skills.
- Travel as needed for client meetings and business engagements, up to 25%.
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