Client Manager - LHB

New

JobgetherHealthcare benefits

Candidates must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.Full-TimeMiddle

SalaryAnnual salary range of $67,600–$127,000

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Job Details

Experience: At least five years of experience in the third-party administration (TPA) or health insurance industry with a bachelor's degree; alternatively, at least nine years of client management experience in TPA, health insurance, or a comparable client-facing environment with a high school diploma.
Required Skills: Presentation skillsHIPAAClient relationship management

Hold a bachelor's degree and have at least five years of experience in the TPA or health insurance industry, or hold a high school diploma and have at least nine years of client management experience in TPA, health insurance, or a comparable client-facing environment.
Have a strong understanding of self-funded health plans, employee benefits, and the third-party administration environment.
Have knowledge of federal employee-benefits laws and regulations, including ERISA, COBRA, HIPAA, and the Affordable Care Act (ACA).
Demonstrate the ability to develop trusted relationships and manage complex client accounts.
Be confident interacting with senior-level executives, brokers, and other stakeholders and influencing decisions.
Have presentation and facilitation abilities for communicating solutions to clients and prospects.
Have strong written and verbal communication skills.
Have analytical judgment to identify root causes, resolve client issues, assess risks, and develop practical solutions.
Have organizational skills, attention to detail, and the ability to prioritize competing demands across multiple client relationships.
Show a results-oriented approach to account retention, growth opportunities, and revenue objectives.
Be able to collaborate across teams and coordinate resources.
Be willing and able to travel up to 25% for client meetings and business activities.
A valid state insurance license is an advantage; familiarity with stop-loss insurance is an advantage.

Build consultative partnerships across an assigned portfolio of 12–20 clients and serve as their primary point of contact.
Develop account strategies to strengthen loyalty, retain business, identify upselling opportunities, and increase revenue.
Oversee client relationships from implementation through service delivery, issue resolution, contract renewals, and account development.
Understand client objectives and recommend healthcare benefit programs and solutions that support business goals.
Maintain relationships with senior-level client stakeholders and brokers.
Partner with sales executives on finalist presentations and present solutions to prospective clients when required.
Coordinate with internal departments and project teams to resolve client challenges and improve service delivery.
Monitor healthcare benefits trends, market developments, and competitive offerings.
Manage client expectations, resolve problems, and coordinate resources to meet service standards.
Evaluate portfolio performance and identify risks and opportunities related to client satisfaction, retention, and growth.

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