Bilingual Outbound Agent
F
Five Star SolutionsHealthcare enrollment
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, Monday–Friday between 9:30 AM–8:00 PM Central Time, with 1 Saturday per month; paid training is typically 1 week, 8:00am-5:00pm Mon-Fri (MST).Full-Time
Salary$17 - $17 an hour; Pay $17/hr with $1 differential for nights and weekends + incentives
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Job Details
- Languages
- Must be able to speak, read, and write fluently in English and Spanish.
- Required Skills
- Customer service
Requirements
- Previous outbound calling, call center, customer service, sales, or enrollment experience is preferred.
- Speak, read, and write fluently in English and Spanish.
- Follow structured scripts while maintaining a natural conversation.
- Confidently handle questions, hesitation, and objections.
- Work with CRM systems and multiple computer applications.
- Maintain strong attention to detail and accurate documentation.
- Work independently in a remote environment.
- Maintain reliable attendance and meet performance expectations.
Responsibilities
- Make outbound calls to eligible health-plan members using an automated dialing system.
- Follow established scripts and enrollment procedures accurately.
- Explain program benefits and enrollment opportunities clearly.
- Address common questions and objections while keeping conversations focused on enrollment.
- Use Salesforce CRM and other required systems while speaking with members.
- Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
- Document call outcomes and enrollment activity accurately.
- Meet established quality, productivity, and enrollment goals.
- Protect member information and follow required privacy and compliance procedures.
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