Outbound Agent
F
Five Star SolutionsHealthcare enrollment
Listing location: Miami, Florida; Workplace type: Remote, Eastern Time (EST)Full-Time
Salary$16 - $16 an hour; Pay $16/hr with $1 differential for nights and weekends + incentives
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceActive listening
Requirements
- Previous outbound calling, call center, customer service, sales, or enrollment experience is preferred.
- Strong verbal communication and active listening skills.
- Comfort following a structured script while maintaining a natural conversation.
- Ability to handle questions, hesitation, and objections.
- Comfort working with CRM systems and multiple computer applications.
- Strong attention to detail and accurate documentation skills.
- Ability to work independently in a remote environment.
- Reliable attendance and commitment to meeting performance expectations.
Responsibilities
- Make outbound calls to eligible health-plan members using an automated dialing system.
- Follow established scripts and enrollment procedures accurately.
- Explain program benefits and enrollment opportunities and address common questions and objections.
- Use Salesforce CRM and other required systems while speaking with members.
- Reference general health or prescription-related information provided in the system without independently collecting sensitive health information.
- Document call outcomes and enrollment activity accurately.
- Meet established quality, productivity, and enrollment goals.
- Protect member information and follow privacy and compliance procedures.
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